How do I contact RealDealHolidays.com?

 You can contact us with general sales enquiries on the phone numbers below. UK telephone number:  0800 634 3104. You can also contact us via email using our contact us page or by live chat. Our email is customerservice@realdealholidays.com

Where are you based?

RealDealHolidays.com is based at Real Deal Holidays Ltd, Kemp House, 160 City Road, London, EC1V 2NX. We are a online travel agency only and are not open to the public. Our telephone team and live chat are all based in Nottingham in the East Midlands.

Can I cancel my hotel booking?

We have a 'love our customers' fair cancellation policy and try and be as transparent as possible with cancellation charges/fees. That being said we want to ensure YOU the customer are happy, therefore we offer in our opinion one of the best cancellation policies. To ensure your booking can be cancelled please contact us as soon as possible. If you fail to do so you may levy cancellation charges as per our terms and conditions.

Can I pre-book my seats?

Airlines will usually charge you to pre-book your seats. However just contact us and will quote for this!

I have heard you have been endorsed by celebrities is that true?

Yes! RealDealHolidays.com has made quotes and had endorsement via social media from quite a few celebs! We have also had our amazing deals re-tweeted by 'Lion I', Scarlett Douglas (ITV), Sneakbo (Universal), Joey Base and Pakman. Celebs love our Real Deals..Surreal Prices!

Are you ATOL protected?

As per the disclaimer on our homepage we act as a authorised retail agent for two ATOL Holders- Travel 2 & Major4 Travel. We therefore are able to offer you ATOL & ABTA protection on all bookings.

What is your 'Price Match Promise' Guarantee?

Our Price Match Promise Guarantee ensures you get the best price for your holiday.

If you book with us and subsequently find your flight, hotel or other booking (excluding deals) cheaper on a comparable ATOL & ABTA protected travel website or high street travel agent in store, we'll match the price or beat it!

To be comparable, we must be able to confirm that the competitor price is based on the same flight or accommodation for the same dates and board basis, and is in the same currency as your RealDealHolidays.com booking.

The type of arrangement must be identical to your booking with us as well. 

The price to be matched must be generally available to book online, and reserve immediately. This means the price should not be reduced by redemption of a voucher, loyalty scheme or group discount.

We are also only able to price match bookings paid in full through RealDealHolidays.com, we cannot price match against 'pay at hotel' rates or sites who do not verify their accommodation/the owners such as Booking.com.

Similarly, the cancellation terms of the booking must be similar; for example, we cannot match a non-refundable room type against a refundable room type.

Sometimes competitor websites may display prices no longer available or are otherwise incorrect. Where we believe this could be the case, we will check with the competitor/travel provider directly to ensure the price shown is accurate before we price match/refund/beat you the difference. 

 

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